Troubleshooting ALLcNET server ALLcNET administration Contents

Window 95 Winsock2 upgrade

When ALLcNET is installed on Windows 95 systems, it will automatically upgrade your system networking software to Winsock2. This upgrade is required in order to run the ALLcNET server and if it is not installed properly then the server will not work correctly. In order for the upgrade to work you must have TCP/IP networking installed and fully operational on your computer. If you experience any problems with ALLcNET starting please ensure that your TCP/IP networking is working properly and that the Winsock2 upgrade is installed. Information on the Winsock2 upgrade can be found on the Microsoft site at the following address; http://www.microsoft.com/windows95/downloads/contents/WUAdminTools/ S_WUNetworkingTools/W95Sockets2/Default.asp

ALLcNET fails to start or fails to write files

When ALLcNET is installed on WinNT or 2K it will run as a service under the "Local System Account". This account has high privileges but no access your local network. Normally this works well but if you have set any stores such as "archive" to reside on a mapped network drive then it will fail. You will need to go into the services setup and change the user that ALLcNET runs as or not use network paths for the storage of files. On Win9x, ALLcNET usually runs as user "unknown" and probably can not be changed. If you want to get the mail archives over onto a network drive you could try using scheduled task say to copy the files over to the Network server or get the backup software to backup a share of the archive folder on the machine that runs ALLcNET. Also see moving log files in the advanced section of the manual.

RAS on NT

If the call to RAS gets error message
633 "The port is already in use or is not configured for Remote Access dial out."
then it is probably due to another application failing to release of the serial port that the modem is attached to. This often occurs with older programs especially any software that is run in a "DOS box". Exit the offending program and the problem should go away. If the problem persists then try restarting the machine. If this still does not fix the problem the you may need to reload all RAS*.* drivers / reinstall RAS networking.


Internet Mail

If Microsoft Internet Mail fails on startup with no message then the shortcut has probably lost its "Class ID". Look in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Internet Mail and News\shell\open\command and get the value and create a new shortcut with it (or fix your current one). Or search for "Internet Mail" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved and get the number from there. Or search for Internet Mail in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\ eg you should find an entry like {88C6C381-2E85-11D0-94DE-444553540000}.

My email gets sent to the postmaster...

ALLcNET will use the To: address to redirect the email if it is set for real name redirection. The reason that this email sometimes does not end up where you wanted it to go is that it was probably just addressed to
<acmebolts@isp.net.au>
rather than
"Fred Bloggs" <acmebolts@isp.net.au>

The "Fred Bloggs" part is added automatically by your email client (eg Outlook 98) only when you use your address book to select the recipient and you have entered the real name (First Name, Last Name) into the address book. In order to get things working properly you need to set your real name in the account you use in Outlook to send email eg click Tools:Accounts then double click the default account and put your real name (Joe Bloggs) into the User Information:Name field on the General tab. You should do this for each users' workstation on your network.

If you are using Outlook 2000 or Outlook Express 5, the following will apply, if you are using different mail clients this will have to be adapted to suit;
In Outlook express, click new mail. Click on the To: button then click "New Contact" Type "Fred" in the First: text box, (without the quotes) type "Bloggs" in the Last: text box, type "acmebolts@isp.net.au" in the E-Mail Addresses: text box and click Add. Click OK Double click on the "Fred Bloggs" entry so it goes over into the Message recipients box. Click OK. You should now have Fred Bloggs (underlined) in the to text box in your email. Add some subject and content and send. It seems that there is no way to get Outlook to direct email from the postmaster pop account on ALLcNET to a particular folder such that you can have all mail that could not be directed to a person on you network to end up in a "misdirected" folder.
Please look in the mail clients section for more information.

Port already in use.

If you get an error message saying that the port is already in use or open, try the following;
Press CTRL+ALT+DELETE to open the Close Program dialog box.
Click Rnaapp to select it, and then click End Task.
Then try a force check to see if the problem persists, if so you will probably need to reboot your computer.
Refer Microsoft (tm) Article ID: Q168222

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